FAQ
Some frequently asked questions are listed and answered in the following PDF, and you should read this document carefully in case relevant problems take place during use. With the help of this PDF, you can avoid some operational faults as well, thus saving your time. If you have other questions, please feel free to contact with us, and we will provide professional solutions.
What if I have a question before placing an order?
If you have any question, please submit us the "Send an inquiry" form, contact us by Mail, WhatsApp or Facebook or call us directly, we will give you a reply within one business day.
How do I place my order?
If you are interested in the JOINCHAMP products, you can contact us to get dealer info or buy from JOINCHAMP.
JOINCHAMP offers so many different units, which one is right for my practice?
JOINCHAMP offers a wide variety of operatory configurations to better fit your budget. You will know which is your ideal model after communication with dealer or sales manager.
How long will it take to receive my unit(s) once my order is placed?
We will spare no effort to accommodate your schedule, it takes around 2-6 weeks to complete considering the order quantity and specifications.
How long should a dental chair last?
With reliability and continuousness of the maintenance and services, JOINCHAMP dental chairs are characterized design for 10 years lasting under normal use.
What is the warranty for an JOINCHAMP dental chair?
JOINCHAMP is offering a 1-year warranty for all dental equipment purchased. But situation in different countries may be different. Contact our dealer for more info.
You say the product is rugged and reliable. Why should I believe that?
JOINCHAMP tests each component before putting it to warehouse to ensure it meets our high standards. We have strict quality-control system and every unit that leaves factory is tested 5 times by QC team. This program ensures our product lasting 10 years under normal use. We also have experienced Technical Support and Customer Service Team standing to answer any question you raise.
What do I do if my unit malfunctions?
You can contact JOINCHAMP technical support and customer service team for any question you may have. Available Monday to Saturday, 9:00 AM to 5:00 PM, Beijing Time.